Terms and Conditions

Relaxa UK Limited – Terms and Conditions

Relaxa is a trading name of Relaxa UK Limited and Posture Group is a trading name of Relaxa UK Limited. Relaxa UK Limited will endeavor to maintain prices quoted but reserves the right to increase prices to take into consideration increases in costs. In this instance, the Customer will always be informed prior to the delivery of any service or product order.

On-Site Consultancy Services

Delivery
All services delivered by Relaxa UK Limited are for time periods pre-agreed at the point of booking. If Relaxa UK Limited’s therapists, consultants or instructors are required for additional hours then additional charges will apply and be added to the final invoice. Additional charges are at the same rate as the original service.

Cancellation
Relaxa UK Limited requires 7 days prior notice for a full booking cancellation or complete date change by the Client. If less notice is given, then Relaxa UK Limited reserves the right to charge the client for 50% of the agreed rate as a late cancellation fee. If 72-hours or less is given, then Relaxa UK Limited reserves the right to charge the client for 75% of the agreed rate as a late cancellation fee. If less than 24 hours is given, Relaxa UK Limited reserve the right to charge the client the full rate.

Relaxa UK Limited shall not be liable for any delay by its therapists, consultants or instructors beyond its control, in respect of any provision of service.

Online assessment software

Data Protection

Relaxa UK Limited has taken due care to ensure all data received during the completion of an online questionnaire is full secure in compliance with the Data Protection Act

· SSL encrypted data – Equifax Secure Certificate

· Dedicated server housed inside secure data centre

· Server access passwords secured off-line

· Restricted assessment data access to end client administrators

· Completed reports stored securely in a password protected folder for each client

· Reports can be permanently deleted once downloaded if requested

Software licenses are provided per user and can be used once. Licenses are for one year unless a longer term is agreed prior to license purchase. All assessment data is owned by the Client.

Confidentiality and Disclaimers

Confidentiality

All information disclosed by a Customer, the Company, its employees or agents in connection with products or services will be treated in confidence and shall be treated by Relaxa UK Limited as confidential and shall not without prior written consent of the Company be divulged to any person other than (on a confidential basis) those persons to whom it is necessary to supply such information.

Disclaimers

Prior to receiving any service delivered on behalf of Relaxa UK Limited those persons to whom the service relates will be asked to read specific information that details the nature of the service, its aims and limitations. Following this a signature is required as a statement of agreement to the delivery of the service under these conditions.